Canada & US:
Orders sent via lettermail are untracked & without insurance shipping with an expected delivery timeline of 1 - 4 weeks. Please read below for more details.
Orders over $200.00 cad receive Free shipping with Tracking & Insurance (3 -10 business days)
Current turnaround time is 7-10 days from time of purchase to shipping date.
However, as the default please allow 1-6 weeks for your item to be made plus the expected shipping time you choose at checkout. Current estimated turnaround times are not guaranteed but merely an estimate. Otherwise you can inquire by email to email@example.com
All items are made by hand and most, if not all, are made to order. Currently all production consists of silversmith Kirstin, owner and designer of Vanderzee.
Free Delivery within Brockville, ON, Canada
KINGSTON free deilvery will be periodically available. See available dates below:
No scheduled delivery date available.
In order to receive this service you must have a drop off location that is accessible and/or a mailbox. No delivery will be made to apartments without access to mailbox and no delivery will be made to P.O. boxes.
To wave the shipping fees use Discount code YGK at Checkout
Free Tracked & Insured Shipping on Orders Over $150
Orders over $150 CAD will be shipped through Canada Post/Purolator/UPS or Canpar with tracking and insurance to the address specified in the order. You must select this option at checkout to receive this discount. No maximum order size required. Tracking will then be sent to the email or sms information provided by the customer.
Free Pick Up
Pick up is available at 174 Pine Street Brockville, ON. An email or sms message will be sent to the customer when the order is ready. Details will be included in this message on the location of the placement of the package. Pick ups are contactless and secure. A security camera is set up and recording at all times with clear views of your package.
At times the option to ship via lettermail will be offered exclusively through Canada Post. Whether it be a much lower rate or as a free shipping offering, if you choose this option you are then assuming the risk of lost or stolen items. There is no insurance or tracking on these items. Canada Post and Vanderzee will not be held responsible, no claims or refunds will be issued in any case if the item is not recieved. PLEASE note that delivery times vary anywhere from 2 - 20 business days. These times may extend past said dates due to Covid-19 safety and procautions and peak times in service requiremets.
Your package will be sent either through Canada Post, UPS, Canpar or Purolator, you will be notified as to which carrier to expect with the corresponding tracking number. If you require having your item shipped through a specific carrier, please email ahead of time. In that case, charges will be carried out by the purchaser, regardless of any shipping promotion applied.
Your item will be sent in a rigid box and packaged with all reusable, recycleable or biodegradable materials. If you would like your item to be gift wrapped, that is free of charge - please email Kirstin at firstname.lastname@example.org to plan something special that may suit your gift recipient best!
I am currently not accepting custom orders.
Production time will vary, please assume a minimum 1-6 weeks before shipping. Regardless of the timeline allocated to that listing, times will vary depending on work load and time of year. Please be aware of this before committing to a made-to-order items. When placing the order you are then agreeing to the terms as stated. Refunds will not be permitted based on these agreed terms. If you would like an updated time period to expect, send a message via email to email@example.com
A preview of the item will be listed and described. It is not a finished product. For example, the metal, details and stones will be layed out as it will look finished, it will then need your specifications to finish, these options will be listed as such, like ring size or necklace length. Please read the listing carefully before ordering. Once the item is made-to-size it is no longer eligable for return, it is final sale. Be confident in your choice.
This option will be mostly practiced with the stones layed out for you to choose, an example of what the item will look like, and it will then be made to size. As always, please inquire with questions or concerns if you need more information to make a confident decision.
Do to the way I fabricate, it does not allow for resizing. I torch only and do not have a laser welder. In order for me to resize I'd typically have to remove all stones and any other materials other than the metal. This carries a lot of risk in harming the stones, the metal and the integrity of the item. So if you are ordering please feel very confident in your ring size. Please be aware that my sizing may be slightly different than where you have been sized. I use a mandrel with US based sizes. Even then, some small varients may occur between companies. I try to be as precise as possible. I typcically write within the detailed descriptions of the listing if it is advised to go up in size depending on the ring band type.
If you have ordered a ring from me that does not fit, you may return it within 30 business days in its original packaging. The return shipping charges will be covered by the customer. Item fees will be returned once the item has been recieved. Another option would be to take it to another jeweler that is capable of resizing. They will have their own policies, procedures and risks involved for you to consider. Please note: Once another jeweler has done work to my piece, I no longer accept repair requests. The integritiy of my work has changed.
If all of this seems harsh, its because it has to be and should be. This is not just to protect myself from misconceptions, it's also to make sure you have all the information to decide what's best for you!
Returns and Exchanges
If for some reason you need to return your order, the return shipping is the buyers responsibility. Under no circumstance where an item that is labeled “Custom” or “Made-to-Size” will be returned or exchanged, these sales are final. I do not accept returns on damaged items. If you submited an order, you have agreed to the terms of purchase based on the item listed. Please feel confident in your purchase, look at all additional photos and read the item description thoughly. Additionally, know the size, ring size or other, that you need, gift or for yourself.
If you have concerns or need to return an item, please email Kirstin at firstname.lastname@example.org
Virtual Market purchases can be exchanged with a store credit if there is a difference in amounts. Item must be retuned in the original packaging or proof of purchase. No refunds will be made with Vanderzee directly if the item was purchased from the hosts of a vitual market.
Thank you for your interest, inquiries can be made via email to email@example.com Please be aware that not all jewelry is available for wholesale.