Policies


Consignment

On the occassion that consignment is considered, new retailers may request consignment for the first three months to test run the products. At the three month mark, the items remaining will either be returned or purchased at wholesale prices and going forward. If you are interested in this option, please contact via email to inquire. Negotiations and agreements will be made there after.

Wholesale

Thank you for your interest, inquiries can be made via email to hello@vanderzee.ca Please be aware that not all jewelry is available for wholesale.

Made-to-order 

The listing will be classified as made-to-order. The item will be made as described in the listing, if it has different specifications to choose from, these will then be applied to order, for instance, ring size, necklace length, finish etc. Not all items will have options of specificity. 
Production time will vary, please assume a minimum 1-6 weeks before shipping. Regardless of the timeline allocated to that listing, times will vary depending on work load and time of year. Please be aware of this before committing to a made-to-order items. When placing the order you are then agreeing to the terms as stated. Refunds will not be permitted based on these agreed terms. If you would like an updated time period to expect, send a message via email to hello@vanderzee.ca  
 

Individual Customs

I am currently not accepting custom orders. 

Made-to-Size

A preview of the item will be listed and described. It is not a finished product. For example, the metal, details and stones will be layed out as it will look finished, it will then need your specifications to finish, these options will be listed as such, like ring size or necklace length. Please read the listing carefully before ordering. Once the item is made-to-size it is no longer eligable for return, it is final sale. Be confident in your choice. 
This option will be mostly practiced with the stones layed out for you to choose, an example of what the item will look like, and it will then be made to size. As always, please inquire with questions or concerns if you need more information to make a confident decision.
 

Resizing

Do to the way I fabricate, it does not allow for resizing. I torch only and do not have a laser welder. In order for me to resize I'd typically have to remove all stones and any other materials other than the metal. This carries a lot of risk in harming the stones, the metal and the integrity of the item. So if you are ordering please feel very confident in your ring size. Please be aware that my sizing may be slightly different than where you have been sized. I use a mandrel with US based sizes. Even then, some small varients may occur between companies. I try to be as precise as possible. I typcically write within the detailed descriptions of the listing if it is advised to go up in size depending on the ring band type. 
If you have ordered a ring from me that does not fit, you may return it within 30 business days in its original packaging. The return shipping charges will be covered by the customer. Item fees will be returned once the item has been recieved. Another option would be to take it to another jeweler that is capable of resizing. They will have their  own policies, procedures and risks involved for you to consider. Please note: Once another jeweler has done work to my piece, I no longer accept repair requests. The integritiy of my work has changed. 
If all of this seems harsh, its because it has to be and should be. This is not just to protect myself from misconceptions, it's also to make sure you have all the information to decide what's best for you! 

Returns and Exchanges

If for some reason you need to return your order, the return shipping is the buyers responsibility.  Under no circumstance where an item that is labeled “Custom” or “Made-to-Size” will be returned or exchanged, these sales are final. I do not accept returns on damaged items. If you submited an order, you have agreed to the terms of purchase based on the item listed. Please feel confident in your purchase, look at all additional photos and read the item description thoughly. Additionally, know the size, ring size or other, that you need, gift or for yourself. 
If you have concerns or need to return an item, please email Kirstin at hello@vanderzee.ca
 

Repairs

I will no longer be taking on any repair jobs of others work, no matter how big or small they may seem. I don't always know how someone has constructed a piece and the materials they have used. Repairing someone elses work carries a pretty heavy risk of my breaking stones, melting or causing further damage to the piece for the reasons listed above. As for repairs on my own work, absolultely. I stand by my work. However, this only applied to defects or if something happened while on route shipping to you. If it is damaged do to wear and tear, there will be a fee involved and only accepted on a case-by-case bases. I reserve the right to deny repairs if it is deemed damaged beyond repair. Regular maintenance is advised to keep it looking its best and living its longest life. 
 

Shipping

All shipping will sent through Canada Post, if for some reason it is sent through another carrier, you will be notified. If you require or would like to inquire about having your item shipped through a different carrier, please email ahead of time. In that case,  charges will be carried out by the purchaser, irregardless of any shipping promotion applied. 

Please do not assume shipping has tracking and insurance. The item will be shipped according to what is selected at checkout. Some items may not be eligable to be shipped untracked, there may be parameters applied by the carrier that restrict this from being an option.

Your item will be double boxed for security and packaged to create an experience. If you would like your item to be gift wrapped, that is free of charge - please email Kirstin at hello@vanderzee.ca to plan something special that suits your gift recipient best!